- Do I need a card to start?
- No. You get 30 days with the Professional features. If you haven't picked a plan by the end, the account goes read-only until you do. Nothing gets deleted.
- Who decides whether someone is site ready?
- The dates do. You tell QualTrack which tickets each job role needs and which training is mandatory, and it checks those against what's on record. If something is missing or expired, the operative is not cleared, and there's no way to override it.
- Where is our data held?
- In the UK, in London. Certificate files are private and only opened through short-lived links. We only store what compliance needs: no NI numbers, and no dates of birth unless a ticket requires one.
- Can a department manager see other departments?
- No. A manager sees their own department's operatives, reminders, exports and files. Owners and admins see everything.
- Can operatives get their own reminders?
- Yes. Add their email address and mobile number and they get the same reminders about their own tickets (texts are on Professional and above), and a note when a course is booked for them, with a calendar invite for their Outlook, Google or Apple calendar.
- Does booking a course clear someone?
- No. A booking is a plan, not a ticket. QualTrack tells you who isn't booked and whether the course date is in time, and the operative stays not cleared until the new ticket or the training is actually recorded.
- Can we send a client our operatives' tickets before a job?
- Yes, on Professional and above, and a free trial includes 3. Pick who's going and send the client a pre-start pack: a link to everyone's status, tickets, training and certificate copies. It opens only with a code sent to their email, every download is stamped with who it was shared with, and it stops working on the day you choose.
- What does someone see when they scan a site card?
- That day's status, the operative's photo, job role and who they work for, and their tickets and training with expiry dates. Never their contact details, card numbers or certificates. You can replace a lost card, or switch cards off for the whole company.
- Can you help us move our spreadsheet across?
- Yes. Most spreadsheets can be uploaded as they are, as an Excel workbook or CSV: QualTrack matches the columns and ticket names, and you check each match before anything is saved. If you'd rather have help, book a free import call and we'll go through it with you on a screen share, with your file staying on your computer.
- Is there a contract?
- No. Pay monthly, or yearly and get 2 months free. You can change plan, update the card or cancel from the Billing page whenever you like. A cancelled account keeps read access to its records and exports.