Who can do this
Every role can print cards. Anyone who can edit an operative can replace their card. Owners and admins switch cards on or off in Settings.
Plan
During a free trial, only your own team can open a card. Once you choose a plan, it works for anyone who scans it.
Step 1: Print one operative's card
On their Passport, find Site card. Choose Download card to print for one ID-card-size card, for a card printer or a lanyard holder, or Download on an A4 sheet to print on paper and cut out.
Add a photo on the Passport first. It goes on the card and on the page the gate sees when they scan it.
Illustration: The site card section of a Passport with a QR code, the date the card was issued, and the download card to print button highlighted. Step 2: Print cards for everyone
On Operatives, open Download and choose Site cards on A4 sheets (nine to a page) or Site cards for a card printer. The download follows your search and filters, so you can print one department or one subcontractor at a time.
Illustration: The operatives list's Download menu, open, with site cards on A4 sheets highlighted. Step 3: What the QR code shows
Scanning the card opens a check page: the operative's photo, name, job role and who employs them, today's status, and their current tickets and training, with a mark on each card that's been checked.
It never shows contact details, card numbers or certificates. A live clock shows it isn't a screenshot.
The card never prints a status, so it can't go out of date. Status is worked out fresh every time it's scanned.
Illustration: A site card on a lanyard with photo, name, job role and QR code, beside a phone showing the check page with a cleared for site work headline, a live clock and current tickets. Step 4: If a card is lost
Choose Replace card on the Passport. The old card stops working at once and shows "This card isn't valid", so print a new one. A leaver's card stops working too.
Illustration: The replace card button, with the note that the printed card stops working at once.
Still stuck? Email us and a real person will help. Tell us which guide and step you're on and what you can see. support@qualtrack.co.uk
Checked against the app on 10 Oct 2026. The pictures in these guides are drawings of the app, so the details on your screen may look a little different. The steps and button names are the real ones.